Refund Policy

Overview

At Vehicle Record Check, we are committed to providing accurate and comprehensive vehicle history reports. We understand that sometimes a report may not meet your expectations, and we have established this Refund Policy to ensure a fair experience for all customers.

Refund Eligibility

You may be eligible for a full refund in the following situations:

• Technical failure: You were charged but no report was generated or delivered.
• Duplicate charge: You were accidentally billed more than once for the same report.
• No data returned: The report contained no meaningful data for the VIN/plate searched, and our team confirms the vehicle is legitimately in our database.
• Wrong report delivered: You received a report for a different VIN than what you searched.
• Request within 7 days: Refund request submitted within 7 calendar days of purchase.

Non-Refundable Cases

• The report was successfully generated and delivered, and you changed your mind about the purchase.
• The vehicle history shows a clean record and you were hoping for issues (a clean report is a good result).
• You entered the wrong VIN, license plate, or HIN — please double-check before submitting.
• Refund requested more than 7 days after the purchase date.
• Accounts found to be abusing the refund policy (e.g., repeatedly purchasing and requesting refunds).
• Partial reports — if a report was partially accessed, it is considered fully delivered.

How to Request a Refund

To request a refund, follow these steps:

1. Email us at refunds@vehiclerecordcheck.com within 7 days of your purchase.
2. Include your order number, the VIN or plate number searched, and a brief description of the issue.
3. Our support team will review your request within 1–2 business days.
4. If approved, the refund will be processed to your original payment method.

Refund Timeline

Once a refund is approved:

• Credit/Debit Card (via Stripe): 5–10 business days to appear on your statement.
• PayPal: 3–5 business days.
• You will receive an email confirmation when the refund has been processed.

Processing times may vary depending on your financial institution.

Subscriptions & Recurring Plans

For monthly Platinum subscription plans:

• You may cancel your subscription at any time from your account dashboard.
• Cancellation takes effect at the end of the current billing period — you retain access until then.
• Refunds for subscription fees already charged are handled on a case-by-case basis.
• Unused report credits from bundle packages are non-refundable after 30 days of purchase.

Chargebacks & Disputes

We encourage customers to contact us directly before initiating a chargeback with their bank or credit card company. Chargebacks are costly and can result in:

• Immediate suspension of your account.
• Restriction from future purchases.

We work hard to resolve every issue fairly and quickly. Please give us the opportunity to make it right before escalating to your bank.

Contact Us

For refund-related questions, contact our support team:

• Email: refunds@vehiclerecordcheck.com
• Support Hours: Monday–Friday, 9 AM – 6 PM EST
• Response Time: Within 1–2 business days